Type of Credit: Partially Required
Credit(s)
Number of Students
本課程最主要的問題意識在於「如何與人一起工作」，將探討組織行為與人際關係，也就是在組織中的有效管理關係。本課程旨在幫助學生理解在組織中如何與他人建立高品質的專業關係，不論是身處基層、管理或是領導階層都需要具備對組織與人性的認識。透過閱讀、批判
性思考練習、提出解決方案、作業和案例討論，同學可以瞭解發展與人有效互動所需的人際關係技巧。
能力項目說明
本課程將使學生於修完本課後具備以下的能力：
| 教學週次Course Week | 彈性補充教學週次Flexible Supplemental Instruction Week | 彈性補充教學類別Flexible Supplemental Instruction Type |
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授課進度 |
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週數 |
主題 |
閱讀內容 |
作業 |
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Week 1 02/19 |
Introduction/Syllabus Review |
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Week 2 02/26 |
Establishing Credibility
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BC Chapter 1
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Week 3 03/05 |
Interpersonal Communication and Emotional Intelligence |
BC Chapter 2 |
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Week 4 03/12 |
Team Communication and Difficult Conversations |
BC Chapter 3 |
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Week 5 03/19 |
小組分享作業一 |
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繳交作業一 |
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Week 6 03/26 |
Communications across Cultures |
BC Chapter 4 |
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Week 7 04/02 |
No class day, Spring break |
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Week 8 04/09 |
Creating Effective Business Messages |
BC Chapter 5 |
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Week 9 04/16 |
小組分享作業二 |
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繳交作業二 |
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Week 10 04/23 |
Traditional Tools, Email, Social Media for Business Communication
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BC Chapters 7 & 8
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Week 11 04/30 |
Messages: Routine & Persuasion, and Bad News Messages: Bad News |
BC Chapters 9 & 10, BC Chapter 11 |
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Week 12 05/07 |
小組分享作業三
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繳交作業三 |
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Week 13 05/14 |
Research and Business Proposals and Planning for Business Reports |
BC Chapter 12 |
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Week 14 05/21 |
Completing Business Proposals and Business Reports
Delivering Presentations |
BC Chapter 13
BC Chapter 15 |
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Week 15 05/28 |
演講：跨文化傳播--台灣人在外商企業的溝通策略 |
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Week 16 06/04 |
期末報告小組討論 |
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Week 17 06/11 |
期末報告小組討論 |
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Week 18 06/18 |
報告繳交 |
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This schedule is an approximation or guideline only. It’s subject to change in event of changing circumstances.
期末報告：50%（含口頭報告）
三次作業：30% （如摘要整理、案例討論）
課堂參與：20%
*遲交一天扣 10 分，當天遲交扣 5 分
Cardon, P. W. (2018). Business communication: Developing leaders for a networked world. McGraw Hill Education. New York, NY.
Lussier, R. N. (2019). Human relations in organizations: Applications and skill building. McGraw Hill Education. New York, NY.