Type of Credit: Required
Credit(s)
Number of Students
企業競爭力的基礎為提供符合顧客需求的產品或服務，八十年代末期於麻省理工學院和密西根大學的研究報告中均指出營運與供應鏈管理功能的重要性，營運與供應鏈管理能協助企業以較有生產力的方式適時、適量地創造/提供符合顧客所需的產品和服務並送達顧客指定地點。
能力項目說明
本課程目標旨在提供企管所學生系統化地了解和討論企業核心功能『營運與供應鏈管理』的基本觀念、理論和實務應用，冀望學生畢業後能應用所學於企業管理實務，協助企業在品質、成本、交期、創新和顧客價值等方面提昇競爭力。
| 教學週次Course Week | 彈性補充教學週次Flexible Supplemental Instruction Week | 彈性補充教學類別Flexible Supplemental Instruction Type |
|---|---|---|
|
週次 Week |
課程主題 Topic |
課程內容與指定閱讀 Content and Reading Assignment |
教學活動與作業 Teaching Activities and Homework |
學習投入時間 Student workload expectation |
|
|
課堂講授 In-class Hours |
課程前後 Outside-of-class Hours |
||||
|
1 (09.12) |
Ch1 |
Introduction to Operations & Supply Chain Management |
|
3 |
3 |
|
2 (09.19) |
Ch2 |
O/SCM Strategy |
Case 1: The Tao of Timbuk2 (p.40) |
3 |
3 |
|
3 (09.26) |
Ch3 |
Design of Products and Services |
Case 2: IKEA Design and Pricing (p.69) |
3 |
3 |
|
4 (10.03) |
Ch9 |
Service Processes |
Case 4: (Service Uncertainty) |
3 |
3 |
|
5 (10.10) |
|
(National Holiday, No Class.) |
|
3 |
3 |
|
6 (10.17) |
Ch7&8 |
Manufacturing Processes and Facility Layout (I) |
Case 3: (Making Hotplates) |
3 |
3 |
|
7 (10.24) |
|
(彈性調整) 商務研習週 |
|
|
|
|
8 (10.31) |
|
Class Activity |
|
3 |
3 |
|
9 (11.07) |
Ch7&8 |
Manufacturing Processes and Facility Layout (II) |
|
|
3 |
|
10 (11.14) |
|
Class Activity |
|
3 |
3 |
|
11 (11.21) |
|
Guest Speaker |
|
|
3 |
|
12 (11.28) |
Ch5 |
Strategic Capacity Management |
|
3 |
3 |
|
13 (12.05) |
Ch12,13 |
Six-Sigma Quality, Statistical Quality Control |
Case 5: (Toys, Inc.) |
3 |
3 |
|
14 (12.12) |
|
(彈性調整) 商務研習週 |
|
3 |
3 |
|
15 (12.19) |
Ch14 |
Lean Supply Chains |
Case 6: (Hello, Walmart) |
|
|
|
16 (12.26) |
|
Final Project Presentation (I) |
3 |
3 |
|
|
17 (01.02) |
|
Final Project Presentation (II) |
3 |
3 |
|
|
18 (01.09) |
|
Final Exam (Entire Course) |
3 |
3 |
|
|
平時成績 出席：僅能缺席 1 次；缺席 2 次以上，請勿選 上課參與和討論 |
25% |
|
個案分析報告 |
20% |
|
期末報告 (產業、供應鏈、企業營運策略分析) |
30% |
|
期末考試 |
25% |
1. 全班選課同學分 10 組（視選課人數而定），同學需上台作期末報告與討論。
2. 所有作業與報告均需於上課當天 00:01 前寄報告電子檔和投影片檔。
Jacobs, Robert F. ＆ Chase, Richard B. (2017) Operations and Supply Chain Management, 15th Ed., New York: McGraw-Hill /Irwin.